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NON REFUNDABLE and earned at time of signing, this means you have to get an attorney to fight this. I have contacted government agencies and are presently waiting for their decisions. If this company was so on the up and up as they state, why not have a rescind clause as every home buying experience dictates. Southland is all about customer service until there is problems with your build.
Before anyone signs a contract I would recommend for you to read up on this company. I am sure after one reads all those negative reviews you will be convinced to find another Log Vendor. I wish I had known about this site before I signed a contract with Southland Log Homes. If builder quotes come back in excess of customers’ budgets, Southland is happy to work with customers to re-work their design, at no additional cost, to arrive at a project that is within their budget. However they pro ide a list of approved contractors. This list is pro ised to Southland by a third party company.
Ratings & Reviews - Outaouais Log Homes
We strive to ensure every customer is satisfied with our business. Working with our customer service department, we have addressed all of your concerns and tried to fulfill your log home dream. We selected a local builder in the Houston area recommended by the Conroe Texas Southland office and expectations have been exceeded once again. Our new home features some of the finest wood craftsmanship that I have ever seen. An second story addition over the garage provides us with a unique guest cottage and the upstairs of the main house is filled with abundant space for kids, grandkids, and guests. Kitchen, pantry, dining, great room, fireplace, master suite and baths on the first floor are all just what we wanted.
"Our process, is that as we are working with the customer to achieve their desired outcome, we quote a new design in an attempt to get closer to what they desire. No words can explain what an unethical and poorly managed organization this has proven to be. They did not deliver quality or quantity of pro ivy. Backordered materials was refunded for pennies in the dollar. As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
Before we signed the contract we verified this and were told it would be around that price. After we signed the contract, the per square foot price to build this home went up to $56.00. When we spoke to them they stated that's because they would include heating. After I made them aware, the contract in big print states there is NO heating in this price, they started scrambling and came up with a builder that was NOT on their recommendation list. They are trying to force me to go with a builder that they do not recommend. On Trust Pilot there are many other reviews for all to read .
I know I will prevail but it's a shame that they make me jump through hoops. If this was a descent company after all I presented to them, they should have refunded my deposit and had a conversation with their salesman and maybe even enroll him in new training classes. Miracles still happen, especially with Southland's expertise and a builder like Kevin Fox. I would happily purchase a 3rd if my time and money permit. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.
Maisons Pièces Sur Pièces de l'Outaouais Outaouais Log Homes (Les)
And a bonus space in the form of a screened in porch off the dining room and matching pergola bring the east Texas piney woods into our home. I would highly recommend anyone building a Southland Log Home use one of there approved builders even if they’re from outside of your state. If you get a good builder and a Southland Log Home, we think your experience will be amazing. Like I said very simple and exact instructions. I built our 2 story 3 bedroom, 2 and 1/2 bath Log House with attached 24 X 24 foot garage by myself. Enough wood preservative for 2 coats in side and out.
The meeting took place between my husband,our GC, myself and the sales rep from Southland Log Homes. When you read their reply it sounds like the person that is writing the response was in this meeting. Everything they state is NOT what we were told by the sales person and we have witnesses.
Business Details
It is nearing completion this month and is more than we ever hoped far. The folks at the North Carolina office worked with us to modify plans to include special items that we wanted; the end results are nothing short of spectacular. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time.
This was discussed at least three times before we signed the contract. Within two weeks of this document being signed, the builder Southland Log Homes recommended hit us with a fee of $56.00 as supposed to his acknowledged fee of $25.00. The builder told us he could not give us a price in writing until he sees the Blue Prints but you can't get the Blue Prints from SLH until you sign the contract to do business with them.
Over all I am very satisfied and would recommend Southland Log Homes to every body. One last thing this home withstood the Strongest Typhoon that has hit Taiwan in the last 40 years just a little gutter damage. The gutters were bought from a metal supplier here in Taiwan. One more last thing we recently had a 6.0 earthquake the house shook very much for a few seconds and still no damage.
My wife was amazed by how little dust came in the home and we both appreciated how the home held the comfortable temperature either heated or cooled. We strongly recommend Southland and appreciate Roger in the San Antonio office. Southland Log Homes brings your log home dreams to life. More Americans select Southland Log Homes than any other log home company in America. Our award winning design and architectural teams work closely with you to customize your dream, your way. Satisfying customers with the highest quality log homes has been a Southland tradition since we started in 1978.
After we signed the contract we were told we needed to increase it by $300,000. I know there are many Americans that have $300,000 laying around. We would have not even received approval from a bank to increase our 400k mortgage to 700k.
They did however offer to allow me to buy another kit to replace e the one that was ruined at last years prices. I served my country for 21 years and was wounded, spent three years in a hospital getting put back together. They simply washed there hands of and laughed while counting the money. So in short my opinion is they aren't worth the hassle. We built a Southland Log Home in Youngstown, FL and could not have been happier with Southland’s customers service throughout the process.
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